Refund policy
REFUND POLICY
At THE DIVA VIBES, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
Refunds
- You are eligible for a refund if you return the item within 7 days of receiving it.
- The item must be unused, in its original packaging, and in the same condition as when you received it.
- Proof of purchase is required for all returns.
Non-Refundable Items
Certain items are not eligible for refunds, including:
- Items marked as final sale
- Customized products
- Gift cards
REFUND PROCESS
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, a refund will be issued to your original payment method within 7-10 business days.
SHIPPING COSTS
- Shipping costs for returning items are the responsibility of the customer, unless the return is due to a defective product or an error on our part.
- Original shipping fees are non-refundable.
For any further questions or assistance, feel free to contact our customer support at [support@thedivavibes.com].
This clear and concise refund policy ensures customers understand their rights while maintaining 'THE DIVA VIBES' professional image.